Rental Policies

What constitutes a rental period?

4 Hour Rate 4 consecutive hours during store hours
Day Rate 24 consecutive hours
Week Rate 7 consecutive days to the same time
4 Week Rate 4 consecutive weeks to the same time



Valid TX Driver's License with address and a major credit card that we accept.


Required at time rental item is picked up. If driver's license does not show an Arlington or Grand Prairie address, payment by credit card may be required. (Excluding open account customers)


Rental customers will be required to leave a deposit on items rented (excluding open account customers). Deposits vary per item. Deposits refunded on return of rental item.

Metered Rates

Rates for rental items equipped with hour meters are based on 8 hours per day, 40 hours per week, 160 hours per month. Additional usage will be charged accordingly.

Damage Waiver

A percentage of the rental rate will automatically be charged for damage waiver unless declined on rental contract at time of pick-up.


While we have an extensive inventory, reservations are recommended in order to guarantee the items you want.

Reservation Policy

To reserve a rental item, we require at least 50% down and the remaining balance paid at the time of pickup or delivery of rental items. 50% cancellation policy on all rental items.


Prices subject to change. Please call for price quotes. All rental charges are for time out, whether used or not.

Delivery and Pickup

All deliveries are made to a single location, ground level drop off point, unless previously arranged and billed. Our delivery fees do not include set up or breakdown of equipment.

If desired, arrangements must be made prior to delivery or pick-up. Please check and count all items upon delivery with the delivery person.

The customer is responsible for all replacement costs and repair charges that are assessed on lost or damaged equipment. If no one is available to receive the equipment our count must be accepted.

If our driver cannot locate the items or get access to where they are for any reason, the delivery or pickup fee will apply and be charged a second time for the return trip. We can usually accommodate special situations as long as we have advance notice.

Shortage must be reported prior to the event or the invoice quantities will be considered received.

If you prefer, you may Stop N Go pickup and return your rental items to our two convenient locations.


Responsibility for rental items remains with the customer from delivery to return. All items should be secured and protected from the weather. Additional charges for replacements are made for missing or damaged items.

These policies do not supersede what is stipulated in the signed rental contract - please refer to our rental agreement for complete terms and conditions.